Gaming supervisors are assigned to a specific area in a gaming facility and have the responsibility of directing and overseeing the gaming workers in that area. They move from table to table, observing operations and ensuring that everything goes smoothly. They make sure that every game and table are covered by a dealer during each shift. When patrons of the establishment are not familiar with the rules of a particular game, gaming supervisors will often explain the rules to them. They may plan special activities for the guests in their establishments. They may handle any customer complaints that arise.
Legalized gambling is a multi-billion-dollar business in the United States and includes casinos, State lotteries, wagering on dog and horse racing, and charitable gaming. Most gaming supervisors are employed in casinos, and their specific duties vary from establishment to establishment. Some positions require specialized skills while others require skills that are common to almost all types of businesses.
Gaming supervisors need to have well-developed leadership skills so they are able to communicate effectively with their staffs and with customers. They should have an outgoing personality. They must have the ability to maintain their composure even when dealing with angry or demanding patrons. Because so many of these workers handle money, and sometimes large sums of it, personal integrity and honesty are also very important qualities.
In 2002, gaming supervisors earned a median annual salary of $39,290. Earnings varied greatly depending on level of experience, training, location, and size of the gaming establishment in which they worked.
Training and Education
Gaming supervisors usually have an associate’s or bachelor’s degree, and those without a degree usually have a good deal of experience. Because knowledge of gaming is essential to success as a supervisor, most supervisors have gained considerable experience in other gaming occupations before they move into supervisory roles. The typical minimum educational requirement for gaming supervisor positions is a high school diploma or GED. All workers are required to obtain a license issued by a State casino control board or commission. In order to qualify for this license, applicants must submit photo identification, proof of State residency, and a fee. The licensing procedure in all States includes a background check. Every casino has different educational requirements, and almost all provide some type of on-the-job or in-house training. Those interested in long-term careers in the industry are encouraged to earn an associate’s, bachelor’s, or master’s degree in a major such as hospitality management, hospitality administration, or hotel administration. Some vocational, community, and technical colleges offer training for this occupation.
In 2002, gaming supervisors held about 39,000 jobs. Most were employed by commercial casinos, and the largest concentration of workers was in Nevada and New Jersey.
Between 2002 and 2012, employment of gaming supervisors is expected to increase faster than the average. Even in times of economic recession, casino profits continue to rise, and many States that do not currently allow gambling are reconsidering that stance. Opportunities will be best for those with a degree or certification in gaming or a hospitality-related field, as well as those with previous experience and good communication skills.
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